Insurance
Verify every submitted document, and preserve the evidence behind every decision.
Insurance runs on documents you didn't create: claim forms, medical reports, policy files, proof of loss. Staple verifies each one for tampering and consistency, reconciles it against the policy, and delivers audit-ready data to your claims and underwriting systems, with the evidence behind every automated decision preserved.
Automated insurance decisions are only as trustworthy as the documents behind them.
Claims and underwriting increasingly run on automation, but the documents feeding those decisions arrive from claimants, brokers, clinics, and third parties, in every format and condition.
A doctored invoice, a duplicated claim, a report that contradicts the policy, all of it looks clean once the data is extracted.
When a decision is later questioned, the evidence behind it has to be produced, not reconstructed.
How Staple Supports Insurance Operations
Verify Before You Trust the Document
Claims and policy documents arrive from claimants, brokers, clinics, and third parties. Before any data is trusted, Staple checks each document for tampering and forgery, then cross-checks it against the policy and other evidence, so doctored invoices, duplicate claims, and contradictions surface at intake, not after a payout.
Template-Free Multilingual Extraction
Staple reads insurance documents natively in Bahasa Indonesia, Bahasa Malaysia, Chinese, Korean, Thai, and Vietnamese, including handwriting and rubber-stamped fields. No templates, no translation step, no bilingual operator. Onboard a new broker or region, and Staple processes their documents on the next ingestion. 300+ languages supported with native support for APAC scripts.
Claims Processing: Submission to Settlement
Staple handles the full document journey.
Extract
Data from PDFs, scans, and photographs. Claimant details, policy numbers, procedure and diagnosis codes, dates, billing amounts, provider identifiers, including handwriting.
Validate
Each claim matched against the underlying policy, prior records, and billing code. Reviewers see matched documents on one screen with mismatches and duplicate claims highlighted, and uncertain cases routed to a person with the rationale visible.
Classify
Document type identified and routed to the appropriate process. No manual sorting.
Integrate
Validated claim data is pushed into existing claims and policy systems. CSV, XLS, and JSON exports and API integration.
Auditable, Private, and Defensible
Every extraction creates a field-level audit trail traceable from source document to system entry, so the evidence behind any claim decision is produced in seconds, not reconstructed. Sensitive personal and medical data is redacted, and Staple runs dedicated regional instances for markets with strict residency rules, including mainland China and the EU.
Built for regulated insurance operations
"We can find extraction tools from a number of vendors today, but what Staple provides is so much more. You have explainability, audit trails, and liability protection from regulators, to whom we need to demonstrate ongoing compliance year in and year out. This is the elevated protection that Staple provides."
Head of Audit
Major Insurer
See how healthcare teams use Staple
Bring your claim forms, patient records, or insurance documents. We will show extraction accuracy on your actual files.
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See how a global insurer is automating document processing
Common questions
How does Staple help insurers with claims processing?
Staple turns claim forms, medical and accident reports, policy documents, and supporting evidence into verified, consistent, review-ready data. It checks each document for tampering, extracts and reconciles the data against the policy and related evidence, and flags duplicate claims or inconsistencies before they reach a claims handler.
Can Staple detect fraudulent or altered claim documents?
Yes. Before extraction, Staple runs file-metadata and pixel-level forensic checks to catch altered or fabricated documents, and cross-checks evidence against the policy and other submitted documents to surface inconsistencies that indicate fraud.
Does Staple make the underwriting or claims decision?
No. Staple provides trusted, verified inputs and explainable decision support, and preserves the evidence behind every automated step. The claims or underwriting decision remains with your systems and your team.
How does Staple protect sensitive personal and medical data?
Staple redacts sensitive personal and payment data, enforces access controls and residency, and keeps a full audit trail, supporting compliance regimes such as GDPR, AML, and PCI DSS across the documents it processes.
Does Staple integrate with our claims platform?
Yes. Verified, reconciled data is delivered into your claims and policy administration systems through API, with exceptions routed for review, so Staple sits in front of the systems you already run rather than replacing them.