Question 1

What identity documents can Staple verify?

Accepted Answer

Staple processes national identity documents such as Singapore NRIC, Malaysian MyKad, Thai national ID, Hong Kong HKID, Chinese resident ID, Indonesian KTP, Philippine PSA-issued ID, Vietnamese CCCD, and South Korean resident ID, plus passports and travel documents, employment passes and work permits, and supporting documents like bank statements, utility bills, and corporate registration documents, across 300+ languages.

Question 2

Does Staple perform biometric or facial identity proofing?

Accepted Answer

No. Staple verifies documents and the data inside them, including forensic checks, field-level reconciliation, and audit evidence. It does not perform biometric or facial identity proofing unless specifically offered.

Question 3

How does Staple produce an audit trail for KYC?

Accepted Answer

Every extracted field is verifiable from the source document to the system record, with confidence score, model version, and a signature attached to each data point. Evidence is producible on demand during an audit rather than reconstructed from email threads and manual logs.

Question 4

Which regulations does Staple's KYC align to?

Accepted Answer

Staple's field-level audit trail and ISO 42001 alignment map to requirements including MAS Notice 626 and 637 in Singapore, OJK POJK 12/2017 in Indonesia, and HKMA AML/CFT guidelines in Hong Kong, supporting auditable records of customer due diligence.

Question 5

How are low-confidence documents handled?

Accepted Answer

Documents that fall below a configurable confidence threshold are routed to human review before any data is committed. The escalation logic is visible, adjustable, and logged, so uncertain cases get a human check while clean documents flow through automatically.

Regulatory alignment

Data residency

Extractions that hold up under scrutiny

ISO 42001 certification

Field-level audit trail

Confidence scoring and human-in-the-loop